A forward-thinking tech company on a mission to revolutionize the education sector. Since their inception, they've grown from a humble beginning to become a game-changer in the industry. With over 400 education centres in New Zealand already benefiting from their solutions, they are now gearing up for an even more exciting journey introducing innovative capabilities. ABOUT THE ROLE:
In this dynamic position, you will not only assist clients in navigating the platform but also actively engage with their feedback to identify areas for improvement and drive greater satisfaction. You will take the lead in promoting the platform's benefits through tailored marketing strategies, ultimately helping clients streamline their financial management processes.
Your key responsibilities in this role will include:
Onboarding New Clients: Conduct virtual or onsite training sessions to assist in setting up payment systems and shop sites, ensuring new clients are confident in using the platform.
Client Support and Engagement: Provide ongoing guidance and support, addressing queries and resolving issues promptly while monitoring client usage of the platform to offer recommendations for enhanced experiences.
Marketing and Promotion: Distribute marketing materials to encourage adoption of the platform among end users, continually tracking the effectiveness of these initiatives and adjusting strategies as necessary.
Data Analysis and Improvement: Analyse customer data to uncover trends, strengths, and areas for enhancement, implementing strategies to resolve any issues and drive increased usage and satisfaction.
Revenue Growth: Identify opportunities for account expansion and new revenue streams within existing client accounts, developing and executing plans to upsell or cross-sell additional services.
Collaboration and Reporting: Collaborate with internal teams to refine training processes and convey insights on customer needs. Stay informed about platform updates and new features to effectively relay this information to clients.
Travel and Visits: Occasionally travel to clients across New Zealand for in-person trainings or client meetings as required.
WHAT’S IN IT FOR YOU:
A family-first culture
Commitment to personal growth and professional development
Supportive, fun environment with wellbeing initiatives and regular social activities
ABOUT YOU:
As a Customer Success Consultant you will play a pivotal role in driving the success of the platform within your client base. Your experience and skillset will include:
Proven experience in account management, showcasing a record of fostering strong client relationships, driving satisfaction, and spotting opportunities for growth.
Proven ability to guide and support users through system setups and processes, assisting clients in quickly understanding and effectively utilizing new tools or software.
Experience with CRM tools for tracking client interactions and managing opportunities, enhancing customer relationships.
Exceptional communication, negotiation, and presentation skills, with the capability to convey information clearly, influence stakeholders, and effectively present solutions.
Proficiency with web applications and online meeting platforms; familiarity with AI technologies is a plus.
If you're passionate about building strong customer relationships and delivering cutting edge technical solutions, this is your opportunity to be part of an exhilarating journey with a growing organization on a mission to make a difference.
NEXT STEPS:
Please apply online for the role and/or reach out to Josh Edwards at jedwards@brightspark.io if you have any questions
